Prescriptions

Ordering repeat prescriptions

Repeat Prescription Information

Please allow up to 10 working days for your repeat prescription to be processed before attending the practice to collect your medication. We kindly ask that you wait until you have been notified that your medication is ready before coming to the practice, as attending earlier may result in an unnecessary journey and can increase waiting times for everyone.

If your prescription has been sent electronically to a community pharmacy, please be aware that pharmacies may require additional time to dispense your medication. Any queries regarding dispensing times should be directed to your chosen pharmacy.

Please note that prescription requests received during weekends or Bank Holidays will not be processed until the next working day.

Ordering Your Medication

The quickest and most convenient way to request your repeat medication is through the NHS App, where you can also receive updates on your prescription request.

Alternatively, you can:

Post your repeat prescription slip into the secure letterbox located outside the practice (to the left of the main entrance).

Please note that we are unable to accept repeat prescription requests over the telephone.

Your prescription can be sent electronically to any pharmacy in England, so please ensure you tell us your preferred pharmacy if you would like your medication sent elsewhere.

Helping Us Provide an Efficient Service

Our Dispensary Team processes a high volume of prescription requests every day and is working hard to ensure patients receive their medication as quickly and safely as possible. You can help us by:

Ordering your medication well before you run out.
Waiting until you have been notified that your medication is ready before attending to collect it.
Using the NHS App wherever possible to request repeat medication and receive updates.

We appreciate your patience and understanding, particularly during periods of high demand.

Our Zero Tolerance Policy

We understand that delays can be frustrating. However, our staff are committed to providing the highest standard of care and are working hard to support all of our patients.

Beechfield Medical Centre operates a Zero Tolerance Policy towards abusive, aggressive or threatening behaviour. Abuse towards our staff, whether in person, over the telephone or online, will not be tolerated and may result in action being taken in line with NHS guidance.

We respectfully ask that all members of our team are treated with courtesy and respect. Thank you for your understanding and continued support.

Queries about your medication

If you have a repeat prescription query, please first speak to your pharmacy if you are not a dispensing patient. If your query relates to medication recommended or prescribed by a hospital or health professional outside of the practice, you should contact them directly for advise.

If you are a dispensing patient or need further assistance, please submit your query online via our online consultation tool below and a member of the team will get back to you.

Gluten-free foods prescribing

The prescribing of gluten-free foods in Lincolnshire is ending from 1^st August 2025.

The Lincolnshire Integrated Care Board (ICB), the organisation that plans local NHS services, took the decision at its meeting on 17^th July 2025, following a lengthy consultation process including discussions with patient representative groups and clinicians including GPs, dietitians and pharmacists.

You can read more about the changes on the local NHS website: Gluten Free prescription changes – Lincolnshire ICB

Where you can find out more

For further information about the changes to the prescribing of Gluten-free products and the support available please visit the local NHS website: Gluten Free prescription changes – Lincolnshire ICB

In addition to find out more about Coeliac Disease and how to manage symptoms, please visit – www.nhs.uk/conditions/coeliac-disease

There is a lot of information on the Coeliac UK website at www.coeliac.org.uk that you can access if you want advice about your diet including:

Home of Gluten free recipes
Diet and health workshops
Food and drink information
Gluten-free food on a budget

The Association of UK Dietitians also have a range of support and information – www.bda.uk.com/resource/coeliac-disease-and-Gluten-free-diet.html

The BBC Good Food website also contains top 10 tips for a gluten free diet www.bbcgoodfood.com/health/special-diets/top-10-tips-gluten-free-diet

Patient Webinars are also available to view on Overview of Coeliac Disease – patientwebinars.co.uk

There is local advice and support available on the cost of living from local authorities:

If you require specific advice, please ask your GP if you can be referred to a dietitian. If you have a general enquiry about the changes, you can:

Email: feedbacklincolnshireicb@nhs.net
Telephone: 01522 309299
Write: Lincolnshire Integrated Care Board HQ, Bridge House, The Point, Lions Way, Sleaford, NG34 8GG

Weight loss medicine – Tirzepatide (Mounjaro)

Tirzepatide (also called Mounjaro^®) is a weight loss medicine that makes you feel fuller for longer and therefore less hungry.

Access to the medication will be prioritised to ensure patients with the greatest clinical need can receive it. This approach was developed based on discussions with clinical experts and engagement with key organisations.

The following weight-related health conditions will be used to define those who are eligible first:

type 2 diabetes mellitus
high blood pressure
heart disease
obstructive sleep apnoea (when your breathing stops and starts while you sleep)
abnormal blood fats (dyslipidaemia)

Cohort 1 – will start in June 2025. At least 4 of the 5 health conditions listed above plus a BMI of at least 40 (BMI to be adjusted for ethnicity*).

Cohort 2 – in addition to the patients in Group 1, access to the drug will also be offered to patients meeting the following criteria in year 2. At least 4 of the 5 health conditions listed above plus a BMI of 35 to 39.9 (BMI to be adjusted for ethnicity*).

Cohort 3 – in addition to patients in Cohorts 1 and 2, access to the drug will also be offered to patients meeting the following criteria in year 3. At least 3 of the 5 health conditions and a BMI of at least 40 (BMI to be adjusted for ethnicity*).

*Due to an increased risk of heath conditions at lower BMI thresholds in the following populations, the BMI used to assess eligibility for tirzepatide (Mounjaro®) will be 2.5 kg/m2 lower for people from South Asian, Chinese, other Asian, Middle Eastern, Black African or African-Caribbean ethnic backgrounds.

If tirzepatide (Mounjaro^®) is recommended, you will need to eat a balanced, reduced calorie diet and take part in physical activity regularly whilst taking the medicine.

Eligible patients will be contacted directly as the cohorts are released.

Demand for these medications

With around 67% of adults in Lincolnshire being classified as overweight or obese, demand for these medications is expected to be high we aim to:

Prioritise patients most in need
Ensure safety and proper lifestyle support alongside medication
Deliver a fair and consistent service

Frequently Asked Questions

To help explain the current position we have produced some Frequently Asked Questions which can be found below:

NHS England Frequently Asked Questions for patients
ICB Specific Frequently Asked Questions for patients

We are committed to providing the highest quality, safe care for all or our patients and we will continually update this information as the work progresses, and more information and guidance is released. We will also keep patients informed of the latest developments in weight management services and the introduction of medications like Tirzepatide .

For further information please visit Weight loss medicine – Lincolnshire ICB

If you require specific advice, please ask your GP if you can be referred to a dietitian. If you have a general enquiry about the above guidance, you can:

Email: feedbacklincolnshireicb@nhs.net
Telephone: 01522 309299
Write: Lincolnshire Integrated Care Board HQ, Bridge House, The Point, Lions Way, Sleaford, NG34 8GG

Pharmacy First - Lincolnshire Community Pharmacy Project

From 1st February 2024, your local pharmacy is able to provide you with advice and treatment for 7 common conditions. Your pharmacist will consult with you to assess your condition and is able to prescribe medication if needed. You do not need a referral from your GP and the pharmacist will refer you to your GP if the feel this is necessary. If you have any of the following conditions, please consult with your pharmacist before contacting the practice:

Shingles – for anyone aged 18yrs or over (symptoms include pain, burning, itching, fluid-filled blisters, red rash, sensitivity to touch)
Sore throat – for anyone aged 5yrs or over
Sinusitis – for anyone aged 12yrs and over – (symptoms include blocked nose, pain around cheeks, eyes or forehead, sinus headache, high temperature, toothache, nasal discharge)
Infected insect bite – for anyone aged 1yr or over (red, swollen, hot, itchy, pus in/around bite)
Urinary Tract Infection – for women aged 16-64yrs – (symptoms include pain/discomfort when peeing, increased/sudden need to urinate, pain low down in the tummy, cloudy/foul smelling urine)
Otitis Media (earache) – for anyone aged 1-17yrs
Impetigo – for anyone aged 1yr and over – (symptoms include red, itchy sores on skin)

Speak to your local pharmacist if you have any of the above conditions/symptoms before contacting the practice.

For more information visit Pharmacy First – Community Pharmacy Lincolnshire

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