Noticeboard

FLU CLINIC - 19th NOVEMBER

We will be holding a walk-in flu clinic on Saturday 19TH NOVEMBER 8am-12pm. No appointments necessary. 

Visit www.nhs.uk to check if you are eligible.  

BRANCH SITE

The practice is pleased to announce that we have recently purchased an additional premises which will open as our branch site - BEECHFIELD WEST MEDICAL CENTRE - in the new year. Read more here

Seasonal Vaccinations

Visit our Flu & Covid page for up to date information on our seasonal vaccination programmes. 

Access the online appointment system

AccuRx

🎉INCREASED ACCESS - ONLINE CONSULTATION UPGRADE 🎉

 We are delighted to announce a move to Total Triage with AccuRx from 1st December 2025.

💻 We have been using Accurx for some time now, and many of you will be familair with the process of submitting an online request via this platform. By moving to a total triage model with Accurx we can vastly increase our capacity. Their website explain things very well: https://www.accurx.com/total-triage

ℹ️ Please also take the time to watch this video, which explains how we will soon be working and helping you - https://youtu.be/CvsxpA3Ul1o?si=JZwI1t4IrJ4fhGRk

🩺 We have seen this working in local practices and discussed with others who have made this successful and know this will help you. Our capacity will be increased by a robust triage system, meaning that you will receive the most appropriate care in a timely manner.

🗓️ You will have a wider choice of appointment availability to book directly. We have already increased the number of face to face appointments we offer and our telephone lines will be freed up.

📵 What if you don’t have a smartphone or can’t use the internet? 📵

Don't worry - nothing will change for you! You can still telephone your surgery or visit in person. The receptionist will ask you some questions about your request to fill out the online form on your behalf. The surgery team will then assess your request and will be back in touch with next steps.

You can find more information about this process here: https://support.accurx.com/en/articles/8608032-patient-support-a-better-way-to-contact-your-gp?fbclid=IwY2xjawN-ooNleHRuA2FlbQIxMABicmlkETBscGthQVlxdlhEYWptblRPc3J0YwZhcHBfaWQQMjIyMDM5MTc4ODIwMDg5MgABHrLvZOrFZNo6zHY8D_-u9M_PHfPz88MZoZFKKsn3lYo0yQLeKNkHEh-ulU9Z_aem_KBVUBIuMcJhAtRrqODoGUA

Appointments 

Routine appointments

You can submit your request for any appointment online using the 'Contact Us' link above - you can also telephone the surgery on 01775 724088 or visit either site and speak to a member of our team at the Reception desk.

Enhanced Access

Enhanced Access are non-urgent pre-bookable appointments available between 6.30pm-8pm weekdays and on Saturdays.

Appointment may be a telephone call or a face-to-face appointment, either at your own GP surgery or an NHS service nearby, and can be with a range of clinical staff, such as doctors, advanced nurse practitioners or nurses, and health care assistants.

For urgent matters at evenings, weekends and bank holidays, patients should call NHS 111 or visit https://111.nhs.uk/.

Urgent – same day appointments

All requests for urgent or same day appointments will be triaged by our clinical team. This ensures that every patient is directed to the most appropriate service. This may mean that you are directed to another local service outside of the practice, given self-care advise or offered an appointment with the most appropriate clinician at the practice. 

You can submit your request for an appointment online using the 'Contact Us' link above - you can also telephone the surgery on 01775 724088 or visit either site and speak to a member of our team at the Reception desk.

Patient Self Check-in

The Practice has a self check-in machine located in the ground floor waiting room, to the right of the reception desk. This is the simplest and most speedy method of registering your arrival, and the information is relayed directly to the clinicians to let them know you have arrived.  Our reception team will be pleased to show you how to make use of this facility if you are unfamiliar with it.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. We monitor non-attendance of booked appointments and we reserve the right to remove patients from our surgery list if this becomes a frequent occurrence. You can cancel your appointment online using your NHS App or via our online consultation tool at any time of the day or night. You can also contact Reception on 01775 724088 or visit either site and speak to a member of the team in person. 

Virtual Appointments

Alongside our normal telephone and face-to-face consultations, we are also offering video consultations with the leading online GP provider, Livi.

Seeing a doctor via Livi means you can:

  • Book an appointment at a time that suits your schedule
  • Consult with an NHS GP from the comfort of your own home, or other convenient location
  • Show the clinician any areas of concern in relation to your condition, while allowing them to pick up on any visual cues
  • Help us save face-to-face appointments for patients that need them, e.g. those requiring physical examinations or blood tests

Try the NHS App

If you’re a patient at our practice, you can use the NHS App to access a range of NHS services on your smartphone or tablet.

It doesn’t replace existing services. You can still contact us in the usual ways.

But, once you have verified your identity in the app, you will have easy, 24/7 access to a growing range of health services and information. You can: 

  • order repeat prescriptions
  • access NHS 111 online
  • find NHS services
  • view your health records
  • book appointments
  • and much more… 

If you have any problems using the NHS App, you can select ‘help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp.